Shipping & Returns
How quickly will I get my order?
Shipments normally take 5-7 business days. For the time being, due to COVID, please allow an extra week for delays.
Where does The Bluest Blue ship to?
The Bluest Blue currently ships all over North America.
What is your shipping policy?
Shipping on orders over $30 is free. A flat rate shipping fee of $5.99 is applied to orders below $30.
Will I get a confirmation email once I place my order?
Yes. Once your order is placed, an automatic email from Hotel Doggy will be sent to confirm your order. If there is a delay, we recommend refreshing your cache and checking your spam/junk folder. If you received an order number as part of your checkout, then your order has gone through. Please make sure to save your order number for your records and contact us if you have any concerns.
Can I cancel or modify my order once it has been placed?
Once an order is processed, we are unable to cancel it as we strive to get it to you as quickly as possible.
How can I track my order?
Your tracking number will be included in the confirmation email sent once your order is placed. If you are having trouble finding your tracking information, contact us, and we will happily provide any information you are looking for.
Can I make a return on the product I ordered?
At this moment, we do not accept returns or exchanges. Please email us at firstname.lastname@example.org with any specific questions.
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